The values of Maison du Cil
Our values are the foundation of our identity. They guide every choice, every creation, and every relationship with our clients and partners:
🌸 Excellence
We strive for perfection in our products, services, and training. Nothing is left to chance; every detail counts.
🌸 Trust
Transparency, attentiveness, and honesty are at the heart of our customer relationships. You can count on us.
🌸 Professionalism
We work with qualified, trained, and demanding technicians. Our products are made for them.
🌸 Know-how & elegance
Our French roots and our presence in Thailand allow us to combine tradition, modernity and refinement.
🌸 Respect
Respect for natural eyelashes, respect for customers, respect for the planet: this value guides our development.
FREQUENTLY ASKED QUESTIONS
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Do you have stores or just an online store?
We do not have physical stores. We only sell online at this time.
Do you ship internationally?
Yes, we ship almost everywhere in the world.
*International orders are subject to import duties, customs, and taxes, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information on your country's custom policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted payment method for duties, taxes, and other fees collected upon delivery.
Do we need to sign for delivery?
You do not need to sign or even be present for the delivery of your order.
Where do you ship the products from?
We ship from our warehouses in the USA, England, Singapore, and China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
How long before my product ships?
It will take 2-3 business days for your product to be shipped.
What is the estimated delivery date (ETA)?
Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as it is shipped.
How do I return and replace my item?
We strongly believe in the quality of our products. Therefore, we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us first by email at (email) and we will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We will not provide a return shipping label. ⚠️ Also, please be aware that any returns sent to us without first contacting our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email will be sent to your email address within 24 hours of payment. Please try checking your spam or trash folder as it may also end up there.
What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
What if I still need help?
That's why we're here. Contact us through our support center and we'll respond to your message as soon as possible.
Get in touch with a team member.
Entrez votre numéro de suivi dans la case ci-dessous et cliquez sur "SUIVRE MA COMMANDE"
⚠️ Si votre numéro de suivi ne fonctionne pas, veuillez patienter 2 à 3 jours et réessayer. Dans la plupart des cas, votre commande est en route, mais les informations système sont retardées.
